MIRA Borgo di Luce I Monasteri

Really poor experience overall. Very disappointed with the pricing policy and also with some levels of service. Charging 5EUR extra for fresh orange juice at breakfast, 4EUR extra for an omelette, 22EUR extra for our son's bedtime milk (!), 80EUR extra for his cot and 5EUR for new pool towels is not at all befitting of a supposedly higher end hotel. It felt like any additional ask would be charged. Likewise signs at breakfast saying "strictly prohibited to take away items from breakfast" again made it seem like a budget hotel. Service from the staff was friendly and polite, but our shower wasn't fixed for the duration of the stay in spite of raising the issue with reception on our first day (would constantly change from very cold to dangerously hot without touching the temperature control). This meant we couldn't wash our son in the shower for the duration of our stay (had to use the sink where the water did run at a consistent temperature, but again this hardly feels like a 5* experience for him or us!) Other more minor aspects we were disappointed with included the quality of the swimming pool (its floor was peeling and clearly needed work), average food quality with limited choice, unable to have a table in the restaurant on our first night of arrival (maybe due to hosting work events or non-residents of the hotel?) So we had to have room service with a 15EUR delivery fee. Other weird observations:- same bottle of wine costs different amounts in the bar Vs restaurant; we were told table service in the bar so sat down to wait for them but they never came 15mins later so had to go back to the bar where they then took our order: tried to order meatballs on two different nights, once told they were unavailable and two nights later told we'd been shown the wrong menu and it was on tomorrow's menu. Overall it's so far from a 5 * experience that I would never stay in a Mira hotel again. It's a shame, as the surroundings are very nice and the buildings/locations and facilities have potential.

This hotel is an exceptional value for the money. It appears to be well appointed for a relaxing stay. Very peaceful and quiet location. Easy to get lost in the moment. Lovely pool area which lends to the property’s overall calm setting. The staff was overall friendly and helpful. You will need a car to visit the surrounding towns which should not be missed. Would definitely stay again. Cheers!